Policies

I know that life can be unpredictable, and I truly understand when unexpected things come up. That said, my time is valuable—not just for me, but for all of my clients. To keep things running smoothly and ensure everyone gets the best experience, I’ve put a few policies in place. I appreciate your understanding and consideration!

Late & No-Show Policy

Time is a key factor in hairstyling, so it’s important to arrive on time for your appointment. I allow a 15-minute grace period, but if you arrive later than that, I may need to adjust your scheduled services or reschedule your appointment. While 15 minutes may not seem like much, it greatly affects my ability to provide the best experience for you and other clients.

If you do not show up for your appointment, I am unable to fill that spot. As a result, 80% will be invoiced to your email and is due within 24 hours of the appointment.

Cancellations & Rescheduling

If you are unable to make your scheduled appointment, please notify me at least 24 hours in advance or as soon as possible. I’d be happy to reschedule for you!

If your appointment is canceled within the 24-hour window, 50% of your total service cost will be invoiced to your email on file.

Same-day cancellations will result in a charge of 80% of the total service cost.

Refunds & Re-dos

I want you to love your hair and feel your best! While I don’t offer refunds, if there’s anything you’re not completely happy with, I’d be happy to make adjustments with a complimentary correction. This must be scheduled and completed within seven days of your original appointment. My goal is for you to leave feeling confident and satisfied!"

New Clients Receiving Color Deposit

For new clients booking a color service or returning clients making a color change, a 20% deposit is required to ensure I have the necessary color ready for your appointment. This deposit will be applied toward your total payment.

Once an invoice is sent, you will have 24 hours to complete the payment. Failure to do so will result in the immediate cancellation of your appointment.

Please note that deposits are non-refundable if you cancel within 48 hours of your appointment or do not show up, as the color is pre-purchased.

I appreciate your understanding and mindfulness when scheduling!